Computer Update
Jul. 14th, 2009 05:39 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
msluluAfter a very successful tech support phone call was able to confirm my "dead hard drive" diagnosis, the phone disconnected while he was starting to arrange a dispatch of a new drive.
Call #2, Tech gal's tool wouldn't open to bring up case notes from call #1. Said she'd call me back. Amazingly enough, she did, but to tell me they were still having problems getting the case notes thingy to work and she recommended I try calling again tomorrow. Erg. But, I do appreciate the callback, even if it wasn't what I wanted to hear.
Call #3, Apparently guy #1 didn't keep very good notes. Fortunately, I did and was able to replay everything we did on Monday and feed her the error codes to get a quick diagnosis.
The verdict... new hard drive should be here on Thursday or Friday.
Then I get to install it.
With any luck, poor Wendy will be up and running again before the weekend.
Which is a good thing. I miss Facebook. And my financial software. Fortunately, all my due bills were scheduled before it crashed. No potential lateness due to not knowing what I'm supposed to pay and when.
Call #2, Tech gal's tool wouldn't open to bring up case notes from call #1. Said she'd call me back. Amazingly enough, she did, but to tell me they were still having problems getting the case notes thingy to work and she recommended I try calling again tomorrow. Erg. But, I do appreciate the callback, even if it wasn't what I wanted to hear.
Call #3, Apparently guy #1 didn't keep very good notes. Fortunately, I did and was able to replay everything we did on Monday and feed her the error codes to get a quick diagnosis.
The verdict... new hard drive should be here on Thursday or Friday.
Then I get to install it.
With any luck, poor Wendy will be up and running again before the weekend.
Which is a good thing. I miss Facebook. And my financial software. Fortunately, all my due bills were scheduled before it crashed. No potential lateness due to not knowing what I'm supposed to pay and when.
